FREE SHIPPING TO CONTINENTAL US
We ship to the continental United States Only. Shipping is available to Alaska, but the customer must coordinate shipping from Washington state to Alaska.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you immediately and let you know the expected ship date. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Please inspect the packaging of your item(s) when they arrive, and before accepting delivery. If you notice any damage you should make note of it when signing for delivery or reject the delivery in total. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf. Failure to document may waive your right to a refund if the item is damaged.
Cancellations & Refunds:
If you order has been pulled for shipping, you (the buyer) will be responsible for restocking fees. If your item has shipped, you will be responsible for actual return shipping costs and restocking fees. Refunds will only be issued to the original credit card that you used when placing your order.
All refunds, once the item has shipped, and unrelated to a product defect or damage, are subject to a 3% fee from Decor4Homes to cover transaction costs incurred that cannot be recouped.
Furniture of America Cancellations: all cancellations of orders from manufacturer Furniture of America are subject to a 15% restocking fee if the order has been prepared for shipment. Refunds for returns are at the discretion of Furniture of America and will be subject to, after inspection of the item once it is received, a restocking fee of 15% to 50%, plus shipping costs (initial delivery and return).
Baxton Cancellations and Returns: the manufacturer charges a 30% restocking fee and customer is responsible for all shipping charges.
NOTE: Processing and delivery times may be extended due to COVID-19.
Estimated Time for Delivery If Item Ships via FedEx/UPS: 4-7 business days
Estimated Time for Delivery If Item Ships via Freight Truck: 8 to 13 business days
FREQUENTLY ASKED SHIPPING QUESTIONS
How will I know when my order has shipped?
How will it get to me?
Why does it take so long to get to me?
How do I cancel?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are subject to acceptance by the manufacturer and may result in a restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the packaging is damaged, you may want to consider rejecting the shipment in total and contacting us immediately.
Exceptions / non-returnable items
Certain types of items cannot be returned, including products from Sunset Trading (unless there is damage to the product).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.