FREE SHIPPING TO CONTINENTAL US
Sunset Trading Heaven on Earth Collection invites settling in and staying awhile. While it offers plenty of comforts, it does so with soft sophistication that makes it as welcome in a loft or den as in a more traditional setting.
Seat cushions contain Pocket Coil Seating which consists of separately covered coil springs, wrapped in a specially designed foam casing, protected by a layer of Dacron. This fabric pocket allows each spring to slide up and down individually of the spring next to it.
This pocket sprung loveseat is a fabulous choice if you and another user vary in weight since the pocket springs move freely on their own while the extra high density of the encasing foam provides the best possible conformity to your body curves.
Each time you stand up from the loveseat, all the springs expand and press outwards, preserving the shape of the seat cushion.
The high tension coil wire makes the seat cushion more supportive and buoyant so this loveseat will outlast pieces using old-style foam cushions that can break down over time and lose their support. The pocket springs in this durable, yet amazingly comfortable loveseat will give you consistent support your family will enjoy for generations!
Studio photography lighting, slight measurement, and weight variances are possible. Your viewing device may display colors differently than in real life.
Easy assembly, pre-mounted metal back clips snap into pre-mounted seat clips. Free fabric swatches available.
Cleaning code"S" (Solvent or Dry Cleaning Products)-To prevent overall soiling, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product.
Clean only in a well-ventilated room and avoid any product containing carbon tetrachloride which is highly toxic. Always pretest a small hidden area before proceeding. Two-year warranty against manufacturer defects
We ship to the continental United States Only. Shipping is available to Alaska, but the customer must coordinate shipping from Washington state to Alaska.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you immediately and let you know the expected ship date. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Please inspect the packaging of your item(s) when they arrive, and before accepting delivery. If you notice any damage you should make note of it when signing for delivery or reject the delivery in total. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf. Failure to document may waive your right to a refund if the item is damaged.
Cancellations & Refunds:
If you order has been pulled for shipping, you (the buyer) will be responsible for restocking fees. If your item has shipped, you will be responsible for actual return shipping costs and restocking fees. Refunds will only be issued to the original credit card that you used when placing your order.
All refunds, once the item has shipped, and unrelated to a product defect or damage, are subject to a 3% fee from Decor4Homes to cover transaction costs incurred that cannot be recouped.
Furniture of America Cancellations: all cancellations of orders from manufacturer Furniture of America are subject to a 15% restocking fee if the order has been prepared for shipment. Refunds for returns are at the discretion of Furniture of America and will be subject to, after inspection of the item once it is received, a restocking fee of 15% to 50%, plus shipping costs (initial delivery and return).
Baxton Cancellations and Returns: the manufacturer charges a 30% restocking fee and customer is responsible for all shipping charges.
NOTE: Processing and delivery times may be extended due to COVID-19.
Estimated Time for Delivery If Item Ships via FedEx/UPS: 4-7 business days
Estimated Time for Delivery If Item Ships via Freight Truck: 8 to 13 business days
FREQUENTLY ASKED SHIPPING QUESTIONS
How will I know when my order has shipped?
How will it get to me?
Why does it take so long to get to me?
How do I cancel?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are subject to acceptance by the manufacturer and may result in a restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the packaging is damaged, you may want to consider rejecting the shipment in total and contacting us immediately.
Exceptions / non-returnable items
Certain types of items cannot be returned, including products from Sunset Trading (unless there is damage to the product).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.